Below you will find some of our frequently asked questions. If you can’t find what you are looking for, please don’t hesitate to contact me.
Account:
How can I reset my password?
You can do this by selecting My Account from the navigation bar and selecting Account Details.
How do I edit my account information?
You can edit your account information from the My Account section.
Under Addresses you can edit your billing and shipping information.
Under Payment Methods, you are able to manage your saved payment methods.
Under Accou t Details, you can manage your name, username and change your password.
Orders:
What’s your return policy?
Due to each item being made to order, I am unable to accept returns on an item. If there is a problem with your item, please contact me and I will do my best to help remedy the situation.
What should I do if my order is lost, stolen, or damaged?
Due to all orders being sent tracked and signed via royal mail, it means we are both able to track the order as well as it giving insurance on your parcel. If your order becomes lost, stolen o4 damaged, please contact immediately so we can work together to fix the situation.
How can I track my order?
Once your order has been posted, I shall send you the tracking code for your parcel. Please bare in mind that it can take upto 24 hours for the postal company to update the tracking information.
Present:
What payment methods do you accept?
I accept all major card payments along side Paypal , Google Pay and Apple Pay.
Can I make a purchase using financing platforms like Klarna or Afterpay?
At current, no. Buy now Pay later methods are not accepted or included.
Shipping and delivery:
How long does shipping take?
Once an order is completed and in the post, it depends on where you are located.
With the UK, generally between 1-3 working days.
Outside of the UK, generally between 3-14 working days.
Do you send internationally?
Yes I do. Currently I am working on being able to open up shipping within the EU again. For shipping to the US, the customer is responsible for covering any tarriff charges that may be incurred.
Do you offer free delivery?
On some items, yes. However I cannot offer free shipping on larger or heavier items.
If your question is not answered above, please dont hesistate contact me.